What is a GPS emergency device? A GPS emergency device is a personal alarm system that allows users to quickly call for help in an emergency. It typically includes a button that, when pressed, alerts a dedicated response team or emergency services, providing the user’s location for immediate assistance.
How does the GPS tracking feature work? The GPS tracking feature uses satellite technology to pinpoint your location in real time. When you activate the device, it sends your location data to our response team, ensuring they know exactly where to send help.
Who will respond when I activate my alarm? Your alert will be received by our specially trained Response Team, who will assess your situation and determine the best course of action. They can contact your emergency contacts or the appropriate emergency services based on the nature of the alert.
Can the device be used outside of my home? Yes! Our GPS emergency devices are designed for use both indoors and outdoors. Whether you’re at home, running errands, or out in nature, you can stay connected and call for help whenever needed.
What happens if I cannot speak or respond when the alarm is activated? If you cannot respond to our Response Team, they will continue to coordinate help on your behalf. They will contact your designated emergency contacts and, if necessary, dispatch emergency services to your location.
Is there a monthly fee for using the service? Yes, there is typically a monthly monitoring fee associated with the service. This fee covers 24/7 access to our Response Team and ensures your device is always connected and ready to use.
What if I lose my device? If you lose your device, please contact our customer support team immediately. We can help you track it if it’s still within range, and we can assist you with replacing it if necessary.
Can I customise who my emergency contacts are? Absolutely! You can easily set and update your emergency contacts by speaking to our customer support team. This allows you to ensure the right people are notified in case of an emergency.
How do I charge my GPS emergency device? Most GPS emergency devices come with a charging dock or USB cable. Simply follow the instructions provided to charge your device regularly, ensuring it’s always ready for use.
What should I do if my device malfunctions? If you experience any issues with your device, please contact our customer support team. We are here to help troubleshoot the problem and will assist you in getting your device repaired or replaced if necessary.
Are GPS emergency devices waterproof? Many GPS emergency devices are designed to be water-resistant or waterproof, making them suitable for use in various weather conditions or wet areas e.g. the bathroom. Be sure to check the product specifications for details on water resistance.
Can I use the device while traveling abroad? Yes! Our GPS emergency devices are designed to work across Europe, depending on the service agreement. Always check with us regarding coverage before traveling to ensure your device is fully operational.
Is the device easy to use for seniors? Yes! Our GPS emergency devices are designed with simplicity in mind. They feature large buttons and clear instructions, making them user-friendly for seniors and individuals of all ages.
How long does the battery last on a GPS emergency device? Battery life varies by device and usage but typically lasts anywhere from 1 to 3 days on a full charge. We recommend charging your device every night to ensure it is always ready for use.
What should I do in case of a false alarm? If you accidentally activate your device, simply inform the Response Team that it was a false alarm. They will ensure that no further action is taken. It’s important to remain calm, and remember that help is always just a button away!
What is fall detection, and how does it work? Fall detection is a feature available in all of our GPS emergency devices that automatically detects when a user has fallen. If a fall is detected, the device will send an alert to our Response Team without requiring the user to press any buttons. This ensures that help is dispatched immediately, even if the user is unable to call for assistance themselves *see terms and conditions